Pre-order sale on Couture Items

Your cart

Your cart is empty

Continue shopping

Shipping Policy

At LULU LIU LONDON, we are committed to delivering your orders with the utmost care and efciency. Our shipping policy ensures transparency and clarity for all customers. Please read the information below regarding shipping times, methods, and responsibilities.

1. Processing Times

  • Ready-to-Wear Orders: Processed within 7 business days of receiving payment.
  • Pre-Orders: Processed within 60 business days, subject to production schedules.
  • Couture and Bespoke Orders: Shipping timelines vary and are determined on a case-bycase basis. Specic timeframes will be communicated during the order conrmation process.

2. Delivery Methods and Times We offer the following delivery options:

  • Standard Shipping: Estimated delivery within 5-7 business days after processing.
  • Express Shipping: Estimated delivery within 1-3 business days after processing.
  • Note: Delivery times may vary depending on your location and chosen shipping method.

3. International Shipping We ship globally.

For international orders:

  • Delivery times depend on the destination country and customs clearance procedures.
  • Customers are responsible for any applicable customs duties, taxes, or fees.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on the delivery method and destination. Any promotional offers on shipping will be applied automatically at checkout.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment in real time.

6. Responsibility and Liability

  • Delivery Issues: If your order is delayed or lost in transit, please contact our customer service team at clientservice@lululiu-london.com so we can assist you.
  • Incorrect Addresses: Ensure your shipping address is accurate when placing your order. LULU LIU LONDON is not responsible for orders shipped to incorrect addresses provided by the customer.

7. Returns and Exchanges

For information about returning or exchanging items, please refer to our Return Policy.

8. Contact Us

If you have any questions or concerns regarding shipping, please reach out to us at:

  • Email: clientservice@lululiu-london.com
  • Address: 3rd Floor, 45 Albemarle Street, London, United Kingdom, W1S 4JL